Privacy Policy

1. About This Policy

We are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). These standards apply to all visitors and clients, regardless of your location.

In this policy, "we", "us", and "our" refers to the operator of these Websites, Benji Hagenhart trading as Kourai Khryseai (ABN: 53 937 101 769).

2. What Personal Information We Collect

We may collect names, email addresses, phone numbers, company names, message content, IP addresses, browser/device information, and pages visited. We do not intentionally collect sensitive information.

3. How We Collect Information

We collect personal information directly from you (contact forms, email), automatically (cookies, analytics, server logs), and occasionally from third parties (referrals, public sources). We only collect what is reasonably necessary for our business functions.

4. Cookies and Analytics

We use Cloudflare Web Analytics, a privacy-first analytics service that does not use client-side tracking or collect personal data. You can control cookies through your browser settings.

5. How We Use Your Information

We use your information to respond to enquiries, provide services, communicate about engagements, improve our Websites, meet legal obligations, and manage business operations. We will not use your information for direct marketing unless you consent.

6. Disclosure and Cross-Border Transfer

We will not sell, rent, or trade your personal information. We may share information with service providers (Cloudflare, Proton Mail), professional advisers, or government bodies where required by law. Your information may be processed in countries other than Australia through these service providers.

7. Data Security and Retention

We use HTTPS, encrypted email (Proton Mail), and access controls to protect your information. Enquiry data is retained up to 12 months, client data for 7 years (tax compliance), and analytics data in aggregate form only.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us at consult@benjihagenhart.com and we will respond within 30 days.

9. Complaints

If you believe we have mishandled your information, contact us in writing. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (1300 363 992).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our Websites with the "Last updated" date.

The full Privacy Policy, including detailed tables on data collection and cross-border disclosure, is available at kouraikhryseai.com/privacy.