Customer-facing businesses. Whole-system change.
I rebuild businesses around what makes them work.
The customer experience, commercial model, operation and leadership have to reinforce each other. I find where they don’t, rebuild the system and make the result hold.
More than 15 years across hospitality, tourism and growing companies, from full-P&L turnarounds to operating transformation at a growing travel-tech platform.
Selected operating impact
Different problems. Tangible change.
Full-P&L resort turnaround · 120 keys
15 → 50%F&B gross margin
Rebuilt the offer, pricing and operating controls during a price war. Overall average nightly rate rose 40%, while occupancy ran at 2–4x our competitors’.
See the commercial redesignOperating transformation · Operating scope
850+Vehicles across a two-country platform
Over nine months, implemented KPIs, sales dashboards, workflows, reporting and management routines with the leadership team.
See the implemented operating systemFive-star hotel · Bar recovery
+50%Revenue in 30 days
Rebuilt frontline leadership, service and commercial discipline. Guest complaints fell 95% and staff tips doubled.
See the leadership and deliveryThe capability behind the outcomes
Built in the operation. Applied across the business.
My breadth comes from situations where the problem did not fit one function and there was often nobody else to own the missing work. I learned the disciplines the business needed, joined them up and took responsibility for the result.
Explore the operating methodApplied AI & public builds
Applied AI, made tangible.
AI is changing how businesses plan, decide and execute. My MBA specialising in AI Product Management and intensive hands-on development underpin my ability to lead its application. I built and released these three public AI-native products as part of that learning and capability development.
Explore the AI work at Kourai Khryseai
Planning & decisions
Finite
AI-native planning that keeps budgets, dates and dependencies aligned as circumstances change.
Explore Finite
Archive memory
Cimmich
A local-first memory layer for Immich that learns who and what matters from owner corrections.
Explore Cimmich
Learning & development
Virgil
Adaptive learning that turns saved resources, goals and progress into a useful next step.
Explore VirgilStart a conversation
What needs to change?
Permanent operating leadership, or interim and fractional roles where the fit is right.
Australian citizen with work rights in Germany, Finland and the U.S. Open to global relocation and on-site work.
